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Frequently Asked Questions

Factory & Certification

Where is your factory?

Found in 2015, we are a full custom packing boxes factory in Shenzhen,China.

How many workers do you factory have?

There are 450+ skilled employees including 10QC, and 10 designers in our factory.

How many boxes your factory can make each month?

We can make more than 1,500,000pcs boxes each month.

 

What certification do you factory have?

FCS , IS09001 ,SGS and Rosh.

Can I get a full custom design box?

Yes, our factory offer a full custom handmade packing box for your goods.

What is your sample times?

Regular sample time is about 7-15 days.

What is your production lead time?

Production is about 15-20days, but the final production lead time shall be base on the order qualities,material and prints.

What is your remake policy?

If there is any mistake on our end, we shall remake a full custom order to our  customers.

Price & Quotations

How to get a quotation regarding to the custom paper packing boxes?

Send us the details, designs, size, quantities and colors, we can give you a competitive estimated price for reference.

What is the minimum order quantity for paper box?

We offer low minimums. But we need to check your designs, per box styles,colors and size first.

What is your lead-time for an custom order?

We make orders rather quickly. We ship all expedited orders within 15-20days,and larger orders within 20-35 days.

How do I make my custom order?

All custom orders are priced accordingly. You can get it expedited with some additional charges according to the custom details.

Can I order many sizes and designs for my custom orders?

You can order any size and design for your custom order. However, when you order less than 500 units per design, size, color,or style, you may need to pay some more extra fees.

How to pay for my custom order?

You can pay your order by TT, Western Union, Credit Card, Cash Deposit, or Wire transfer.

Can I get my packaging boxes fully customized?

Yes, of course. Customization packing is made all the packing boxes fully according to your designs. The whole points are to make packaging a representative of your brand and extension of your branding in fully. You choose the material, size, design, style, finishing,colors, and printing add-ons for the packaging and make it links between your brands and your customers.

Do your prices include shipping charges?

We offer EXW price, FOB Shenzhen port, China, CIF port price and DDP price too.

Each different price is clear. There are no hidden charges of any sort and no unpleasant surprises regarding price.

Can you copy my samples for bulk production for me?

Yes, we can make custom orders according to your original samples.

Design & Art Work

What kind of file I shall send you for print?

AI original file,or PDF file are available.

How can I see the final product’s look?

Final products need to make samples which shall cost sample cost with custom color, styles, finishing. You can see how the final product will look with 2D or 3D mockups. You can also get a stock sample for reference first.

Do you offer designs consultation for customized packing boxes?

Yes, we offer free design consultation for custom packing boxes. Our packaging experts and our in-house design team can help you design impressive custom packaging for your products.

What is your sample policy?

We offer a free sample in stock,but air freight collected or prepay. You can see the final designs in a 2D or 3D mockup for free.

Will the number of colors in my artwork and design affect the custom paper packaging boxes price?

Yes, the price for your custom packaging boxes partly depends on the number of colors in the design. Send your artwork and get a free quote for your design by email now, info@greagopackes.com

Can I place an order with a 2 D die-line?

Yes, we can start with a 2D die-line. We put your custom packaging artwork on the 2D die-line, make a free mockup, get your approval for the final design and, if approved, we start to make production samples.

Materials and Printing

Can I use a special paper for my custom packing box?

Yes, we can make custom packing box by special papers.We make all custom packing boxes according our customers requested.

Do you print the inner side of the custom paper packing boxes ?

Yes, we print the custom packaging boxes as our customers require. If you want the inside of the box also printed, please send us designs in AI file ,and contact us how you want it done so that we make the packaging boxes according to the designs.

What kind of designs shall I send to you, print-ready files?

Absolutely not, you don’t need to send us the print-ready files. Our design teams will take your artwork and make it print-ready files for your approved.

What kind of the material shall I choose for my custom packaging boxes?

We use eco-friendly paper, such as kraft paper, rigid paper,cardboard,and corrugated.We have the special paper for reference too.

What of print methods you you offer for my custom packing boxes?

We offer screen printing,offset printing, metalized printing, gravuring printing digital printing.

Which file type should I send to you for custom packaging production?

Please use PSD, AI or PDF format with min of 300DPI file for printing. You can also get help from our design team. Please know that must send us the original designs,not any photos in jgp.

Can I send you our samples or material for custom boxes?

Yes, if you have samples or material , any one you want custom, please send to our factory for reference.

Finishing & Printing

What are my finishing options for custom packaging boxes?

Some of the most prominent printing options include glossy,glossy, and soft touch. We can offer you different kind of finishing, please contact us for more information.

What are finishing options for custom packaging boxes?

We offer silkscreen printing,debossing, embossing, raised ink, holographic foiling, and spot UV.

How do I measure the size of a custom packaging box for my goods?

You need to measure your products for its length, depth, and width. Length is the longest dimension, depth is the shortest dimension,and width is the shorter dimension when viewed from the top of the box.A margin of half an inch shall be added on all sizes and you have the box dimensions ready for your goods.

Do your factory also make custom box inserts for products safety?

Yes, we also provide you with different kind of material of custom inserts to safely pack and ship your products.

How do I choose the right box styles for my goods?

The right style for a custom packaging box for your goods depends on the type of products and your branding, and your goal behind using custom packaging boxes. Please go through our about us under “Box Styles”, sift through different box styles, and pick up the right one. You can also send us your details to check.

Shipping

How do you ship your orders?

We ship all small orders with DHL, UPS, and FedEx., train, or sea .All shipments can be followed up by tracking numbers. Larger order we ship by sea, we also can supply the BL.

How terms do you offer custom packing boxes order?

FOB, EXW , CF, DDP( door to door service) or CIF is available.

Where is your factory?

Our factory is in Shenzhen,China. Next to Hongkong.

Do you ship worldwide?

Yes, we ship worldwide. We shall ship the goods by sea, air , train, land according to your place.

Where is your port?

Port Shenzhen,China.

How do you ship my orders?

We ship all orders with DHL, UPS, and FedEx., train, or sea .All shipments are trackable.

Can I ship my order to different locations in different quantities?

Yes, you can ship your order to multiple locations. However, please write this in your order for we need this information to calculate freight with quotation.

What are the shipping charges ?

Freight is based on order quantities, weight ,location and shipping methods. Please contact us for shipping quotes for the freight.

Can I follow up my shipment?

Yes, we will give you a tracking number after shipment and you can track your shipment with details after shipment.

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